Returns & Exchanges
At Retold Recycling, we strive for total satisfaction with our sustainable solutions; if your order isn't quite right, we offer a hassle-free return window of 30 days. Please note that for hygiene and environmental reasons, recycled textiles and used collection bags are eligible for return only if they remain in their original, unopened packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid carbon-neutral shipping label provided once your return request has been approved by our team.
Secure Your Package
Place the items in their original eco-friendly packaging, ensuring all tags are attached and the seal is intact to prevent damage during transit.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing